Refund and Returns Policy

Return, Exchange & Refund Policy

Last updated: 30-04-2025

1. Returns Eligibility

• Returns are only accepted for damaged, defective, or incorrect items
• You must inform us within 24 hours of delivery
• A clear unboxing video is mandatory as proof (without cuts)

To be eligible:

• Item must be unused, unworn, and in original condition
• Must include original packaging, tags, and invoice

2. Return Window

• Return requests must be raised within 24 hours of delivery
• Approved returns must be shipped back within 7 days
• Once approved we will initiate the further process 

3. How to Request 

If approved:

• We will provide return instructions
• Do not send items without approval (they will not be accepted)

4. Return Shipping

• For damaged or wrong items → Return shipping is borne by us
• For any other approved cases → Customer bears return shipping cost

5. Refund Policy

• Refund is processed after quality inspection
• Timeline: 2–7 working days after approval
• Bank processing may take additional time

Refund modes:

• Prepaid orders → Original payment method

6. Exchanges

• Exchanges are only available for damaged or incorrect items
• If replacement stock is unavailable → refund will be issued
• Once approved the exchage items will be delivered within 6 to 7 days

7. Order Cancellation

• Orders can be cancelled only before dispatch
• After dispatch:
  • Cancellation is not possible
  • You may refuse delivery
  • Refund will be issued after deduction of shipping & COD charges

8. Important Notes

• Shipping & COD charges are non-refundable
• Discount coupons cannot be converted to cash
• Refund for discounted items may be issued