Terms & Conditions

Welcome to Tamara Crafts. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

General

These terms apply to all users of the website.
By using our website, you agree to be bound by these terms.
We reserve the right to update or change these terms at any time without prior notice.

Products & Services

All our mats are handcrafted products, and slight variations in color, design, or size may occur.
Product images are for reference purposes; actual products may slightly differ.
Customized products (name-printed mats) are made based on customer requirements.

Pricing & Payments

All prices are listed in INR (₹) and are subject to change without notice.
Payments must be made through our secure payment gateways.
We are not responsible for payment failures due to technical issues from third-party providers.

Orders

Once an order is placed, you will receive a confirmation via email or SMS.
We reserve the right to cancel or refuse any order due to product unavailability or other reasons.
For customized products, ensure all details (name, date, etc.) are accurate before placing the order.

Shipping & Delivery

Delivery timelines may vary based on location and product type.
Delays may occur due to unforeseen circumstances (logistics, weather, etc.).
Customers must provide accurate shipping details; we are not responsible for incorrect addresses.

Returns & Refunds

Returns are accepted within 2 days of product delivery.
Refunds will be processed within 2 working days after receiving the returned product.
Customized products are non-returnable, except in case of damage or defect.

Intellectual Property

All content on this website (images, text, logos) is the property of Pattamadai Mats.
Unauthorized use or reproduction is strictly prohibited.

Limitation of Liability

We are not liable for any indirect or incidental damages arising from the use of our products or website.
Our liability is limited to the value of the product purchased.

Privacy

Your personal information is handled as per our Privacy Policy.

Governing Law

These terms are governed by the laws of India.
Any disputes will be subject to the jurisdiction of local courts.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:
📧 Email: tamaracraftindia@gmail.com